Universal Life Insurance

I am appalled by the life insurance industry. I have an elderly acquaintance who purchased universal life insurance with the understanding that this policy would accumulate value that she could tap into in later years. The first page of the policy shows a guaranteed value of $30,000 after 20 years. Well, its been 20 years and when she asked what she could take out, she was told $2000. The premiums continue to increase, so soon she will not be able to afford the policy and will lose all she put into it. She cannot afford to fight the insurance company. I am sure the company will simply blame the agent. The company will have taken over $50,000 dollars from her. A very neat deal. A success for misrepresentation.